Now Hiring - Airline Account Manager - Starting at $65K in San Francisco, CA

The Airline Account Manager leads the airline operational and administrative processes while coordinating with the airline client/station manager to meet high quality standards.

Airline Business Manager Summary:

• Maximize airline account revenues and profitability; Control the budget for labor costs and allocation

• Ensure that airline account operates according to schedule and service level agreements

• Oversee the long-term analysis of manpower needs, groom potential leaders

• Manage, input, and update employee attendance records and ensure appropriate shift coverage using Attendance Enterprise timekeeping system

• Develop and cultivates strong customer relations/retention

• Support, hire, train their airline account team; coordinates between Human Resources, Training and Quality Assurance department to ensure a compliant and pleasant work environment

• Provide hands-on supervision of the staff and delegate workload

• Provide direct customer relations support

• Ensure cross training of staff members and monitor mandatory training

• Administer performance recognition and reward program(s)

• Carry out disciplinary action and motivational activities when needed

• Process promotion, demotion and termination paperwork

• Enforce company policies and procedures (including safety, security, and uniform & grooming standards)

Preferred Skills and Experience

o Proven LEADERSHIP abilities and ORGANIZATIONAL skills

o Familiarity with the Aviation industry (or B2B crack): Ticketing experience, passenger service experience

o PC basics (Outlook, Microsoft Word, Powerpoint, excel, Adobe PDF, etc.)

o Excellent interpersonal, coaching and counseling skills

o Self-driven focus on Customer and Client satisfaction

o Ability to excel under pressure of meeting extreme deadlines

o Able to communicate effectively, both verbally and in writing

o Experienced in planning a roster and monitoring work schedules

o Able to solve daily problems and make quick decisions within the operation

o Able to work varied hours, and flexible to travel if needed.

Apply online today! [please apply online]
Essential Requirements:

PREVIOUS AIRLINE EXPERIENCE
At least 18yrs old, with a High School Diploma or G.E.D.
English proficient, other languages may be required
Basic Math Skills: Adding, Subtracting, Division, and Multiplying
Computer Literate
Able to stand, bend, squat, reach, grasp and pick up items; occasional lifting up to 70lbs
Reading & comprehension of reference materials, instructions, policies & procedures

Basic Requirements:

Valid US work authorization
Professional demeanor and exceptional presentation
Flexible schedule & availability
Background Check, Fingerprinting required
Drug Screen required on day of hire